Shipping policy

SHIPPING & DELIVERY POLICY

At Bird Folk, we work with a range of trusted suppliers, manufacturers, print partners and delivery companies to offer everything from smaller bird-keeping products to large cages and aviaries.

Because our products vary considerably in size and how they are fulfilled, delivery methods and times can vary between products.

UK Delivery

We currently deliver to eligible UK addresses.

The delivery charge applicable to your order will be displayed during the ordering process or clearly stated on the relevant product page where delivery is included in the product price.

Some Bird Folk products include FREE UK MAINLAND DELIVERY. Where this applies, it will be clearly stated on the product page.

Free delivery applies only to the areas and delivery conditions specified for that product.

Delivery Times

Estimated delivery times may vary depending on the product and how it is fulfilled.

Where an estimated delivery timeframe is provided on a product page or during checkout, this should be used as the expected delivery timeframe for that product.

Unless a different delivery period has been agreed with you, orders will be delivered in accordance with applicable UK consumer law.

Please note that estimated delivery dates are not guaranteed delivery appointments unless we expressly confirm otherwise.

Supplier-Direct Delivery

Some Bird Folk products are dispatched directly to you from one of our trusted suppliers or fulfilment partners.

This allows us to offer a much wider specialist range without unnecessarily moving products between warehouses before they reach you.

Your contract remains with Bird Folk, and Bird Folk remains responsible for your order regardless of whether it is dispatched directly by us or one of our fulfilment partners.

Multiple Deliveries

If your order contains products supplied or manufactured by different fulfilment partners, your order may arrive in more than one delivery.

You will not be charged additional delivery fees after checkout simply because we choose to fulfil an order in separate shipments.

Large, Heavy & Pallet Deliveries

Large products such as certain cages, aviaries and other oversized items may be delivered using a specialist courier or pallet delivery service.

These deliveries may operate differently from standard parcel deliveries.

Please ensure that the delivery address and mobile telephone number provided with your order are accurate. The courier or delivery partner may use these details to contact you regarding delivery.

For particularly large products, customers are responsible for ensuring that suitable access is available at the delivery address.

If you have restricted access, narrow roads, gates, steps or another issue that could affect delivery of a large item, please contact Bird Folk before ordering.

Where delivery restrictions or special conditions apply to a particular product, these will be stated where appropriate.

Print-on-Demand & Made-to-Order Products

Some Bird Folk products are produced after your order is placed.

Production time may therefore apply before the product is dispatched.

Where appropriate, estimated production and delivery times will be provided on the product page or during the ordering process.

Personalised, bespoke or custom-made products may require additional production time depending on the nature of the order.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when ordering.

Please check your address, postcode and contact details carefully before completing checkout.

If you notice an error after placing your order, contact Bird Folk as soon as possible. We will try to correct the information before dispatch, although this may not always be possible once fulfilment has begun.

Delivery Delays

Occasionally deliveries may be affected by circumstances outside our immediate control, including courier disruption, severe weather, transport problems or other unexpected events.

If we become aware of a significant problem affecting your order, we will take reasonable steps to keep you informed.

Your statutory rights concerning delivery are not affected.

Missing or Damaged Deliveries

If your order has not arrived when expected, please contact Bird Folk so we can investigate with the relevant courier or fulfilment partner.

If a parcel or product arrives visibly damaged, please take photographs of the packaging and product and contact us as soon as reasonably possible.

Please retain the packaging while we investigate, where practical.

Responsibility for Your Order

For consumer orders, products remain at Bird Folk’s risk until they come into your physical possession, or into the physical possession of a person you have identified to receive them, except where applicable law provides otherwise.